1. Overview

At Rydooo, we believe that your trust is our biggest responsibility. This Privacy Policy explains what information we collect, why we collect it, and how we use it when you access our website, mobile application, or any other service offered under the Rydooo platform.

We keep the policy simple and transparent so you always know how your data is treated.

2. Information We Collect

We collect information in three main ways:

• what you share directly
• what gets generated when you use our app
• what is required for safety, payments, and service quality

2.1 Information You Provide to Us

• Name, email ID, and mobile number
• Profile photo (optional for customers; required for drivers)
• Password or login credentials
• Support messages or feedback
• Documents submitted for verification (for drivers only) such as:
• Driving license
• Vehicle details
• Government-issued ID
• Insurance papers

2.2 Information Collected Automatically

When you use Rydooo, certain data is captured automatically:

• Your location (only when the app is active or when a ride is in progress)
• Device details like model, operating system, IP address, and app version
• Ride details such as distance, duration, pickup, drop location, and time
• Interaction data such as pages/screens visited, buttons clicked, search queries

2.3 Information From Third Parties

We may receive additional information from:

• Payment partners
• Identity verification agencies
• Marketing or referral partners (only if you allow it)

3. Why We Collect Your Information

We collect information mainly to keep your experience smooth, safe, and reliable. Here’s what we use it for:

3.1 To Provide and Manage Your Rides

• Match customers with available drivers
• Show real-time routes, tracking, and estimated arrival times
• Generate invoices and trip summaries

3.2 To Ensure Safety

• Verify driver identity and vehicle authenticity
• Detect unusual or harmful activity
• Enable emergency support features

3.3 To Improve Our App

• Fix technical issues
• Understand what features users like or struggle with
• Build better tools and services

3.4 To Communicate With You

• Ride confirmations and updates
• Account-related alerts
• Important policy changes
• Optional promotions or offers (you may opt out anytime)

4. Sharing of Your Information

We do not sell your personal data. We share it only when necessary to operate the service safely.

4.1 Service Providers

We work with several trusted partners for:

• Payments
• Identity verification
• Mapping & navigation
• App analytics
• Cloud hosting

These partners receive only the information required to perform their services.

4.2 Drivers and Customers

To complete a ride, basic details must be shared between the driver and customer:

• Name
• Pickup location
• Contact number (masked wherever possible)

4.3 Legal Reasons

We may disclose your information if required:

• By law
• To respond to government requests
• To protect Rydooo users
• To prevent fraud or misuse

4.4 Business Changes

If Rydooo undergoes a merger, acquisition, or restructuring, user data may be transferred responsibly to the new entity.

5. Data Storage & Retention

Your data is kept only for as long as it is required for operational or legal reasons.

Once your account is deleted, most of your identifiable data is removed within a defined period except:

• Completed ride history
• Payment records
• Identity verification details for drivers (if legally required)

After the retention period ends, the remaining data is either permanently deleted or converted into anonymous statistics that cannot identify you.

6. Your Control & Choices

You have full control over your information:

• ✔ Update Your Profile – You can edit your name, photo, number, and other details.
• ✔ Delete Your Account – You may request account deletion anytime from the app or through support.
• ✔ Manage Permissions – You can turn location access, notifications, or other permissions on/off from your phone settings.
• ✔ Stop Promotional Messages – You can unsubscribe from marketing messages with one tap.

7. Security Practices

We follow strict security standards to protect your data using:

• Encrypted communication
• Secure servers
• Access controls
• Regular monitoring

While we work hard to safeguard information, no digital platform can guarantee absolute security. We recommend keeping your login details private.

8. Children’s Privacy

Rydooo is not intended for anyone under 18 years of age. We do not knowingly collect data from minors.

9. Contact for Privacy Concerns

If you have questions, complaints, or data requests, reach us at:

• Email: support@rydooo.com
• Address: [Your business address]
• Officer: [Privacy or Grievance Officer Name]

10. Updates to This Policy

Whenever we make significant changes, we will:

• Update the “Effective Date,” and
• Notify users through the app or email.

We encourage you to read this policy periodically.